Your Pali stroller is warranted to be free from any manufacturing defects for two years from the date of purchase as long as you are the original purchaser who owns the Pali product. It is important that you keep your receipt as proof of purchase for this limited warranty. This warranty is not transferable and is only valid in the original country of purchase. Palitaly will not ship replacement or repair parts outside the country of purchase. Replacement or repaired parts will only be warranted for the remaining period of the original warranty.

This warranty covers any defects in the frames, wheels, car seat adapters, zippers, harnesses, seams in the covering and Velcro®, with the exceptions stated below.

This warranty does not cover claims from:

  • Normal wear and tear
  • Damage as a result of misuse such as, but not limited to, improper storage and product care indicated in the user manual
  • Damage caused by sun intensity, sweat, detergents, sunscreens, damp storage or frequent washings
  • Damage from corrosion, mold or rust caused by lack of maintenance or service
  • Damage to tires such as holes or tears
  • Damage caused by the modification or alteration of the product; or repairs or modifications by a third party
  • Damage as a result of incorrect mounting or installation of third party parts that are incompatible with the product
  • Airline or freight handling or the result of an accident

This warranty does not cover a Pali product whose serial number has been damaged or removed. This warranty only covers damage and defects and does not extend to claims that you may have regarding dissatisfaction with the product in terms of its fit, weight, functionality, color or design.

Palitaly reserves the right to determine if warranty terms and conditions have been met. Replacement parts provided or repairs needed will be determined at the sole discretion of Palitaly.

To obtain service for your Pali product, contact the retailer from which you purchased the product. If the retailer is unable to arrange for the service of your product or if was your retailer, please contact us.

Pali offers a complimentary extra year warranty on all strollers. To activate this extra year warranty simply register your Pali product within 3 months of purchase. To register your product, click here.